PARTICIPATION IN EU-U.S. PRIVACY SHIELD & SWISS-U.S. PRIVACY SHIELD
INFORMATION COLLECTION PRACTICES
Traffic Data Collected
ZeroBounce may store information that Your computer provides to us in connection with Your use of the Site and/or Services, such as: 1) IP address; 2) domain servers; 3) type of computer or device accessing the Site; 4) types of web browsers used to access the Site; 5) Internet service provider (ISP); and 6) information based on the above such as your geographic region based on your IP address and/or web browser type and area code and zip code associated with your web server (collectively, “Traffic Data”). Traffic Data is anonymous information that does not personally identify You but is helpful for marketing purposes or for improving Your experience on the Site. ZeroBounce may also store usage data such as the date and time the Site and Services are accessed, clickstream data, behavioral data like opens and clicks, and what information and files have been downloaded.
What are Cookies?
When You visit the Site or otherwise interact with the Services, ZeroBounce may send one or more “cookies” to Your computer. Cookies are alphanumeric identifiers stored on Your computer through Your web browser and are used by most websites to record user activity and to personalize Your web experience. Some cookies may facilitate Site features for enhanced performance and functionality such as remembering preferences, analyzing usage for Site optimization, and providing custom content. The length of time a cookie stays on Your device varies depending on the type of cookie.
What cookies does ZeroBounce use on the Site and why?
EU legislation requires websites to inform users when cookies are in use. ZeroBounce utilizes Google cookies to perform the following functions on the Site: store user preferences; create authentication tickets related to logging into the Site; and track analytics information, such as the number of visitors to the Site and when; what browsers visitors use; and how long visitors stay on the Site. This data does not contain any information that is personal to You or other visitors. However, ZeroBounce may link the information it stores in cookies to any Personal Information You submit through the Site or Services. ZeroBounce utilizes both session cookies, which remain active on Your web browser until closed, and persistent cookies, which are stored in Your web browser for a longer period of time, until they expire or are deleted.
Enabling and disabling cookies
If You do not accept the cookies, You will still be able to browse our Site and it will not prevent any functionality of the Site itself. However, to the extent that You intend to login as a customer of the Site and utilize the ZeroBounce Services, if You do not accept the cookies, You will be unable to login to your ZeroBounce account and access the Services through the Site.
To check to see if cookies are enabled on Your device, please follow the steps below. Alternatively, view Your browser’s help pages or information on how to manage cookies at: www.allaboutcookies.org , which contains comprehensive information on cookies on a wide variety of browsers. You can also find details on how to delete cookies from Your computer. To understand these settings, the following links may be helpful, or you can use the “help”option in Your browser for more details:
Cookie settings in Internet Explorer:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10 to find more details about cookie settings in Internet Explorer
Cookie settings in Firefox:
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies to find more details about cookie settings in Firefox
Cookie settings in Chrome:
https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666 to find more details about cookie settings in Chrome
Cookie settings in Safari web and iOs:
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac to find more details about settings in Safari
In addition to the above, Google has developed a Google Analytics opt-out browser add on to prevent the use of Your data by Google Analytics: https://tools.google.com/dlpage/gaoptout Google Analytics
Personal Information Collected
ZeroBounce may use your Personal Information to
Respond to Your inquiries and fulfill Your requests for Services;
Send information to You, including information regarding our Services;
Complete and fulfill Your purchase, for example, to process Your payments, or communicate with You regarding Your purchase;
Send You marketing communications that we believe may be of interest to You, including via third party platforms;
Personalize Your experience on the Site or Services;
Conduct data analysis, audits, fraud monitoring and prevention;
Develop new products and services, or enhance, improve, or modify our products or services;
As necessary or appropriate under applicable law, including laws outside Your country of residence; to comply with legal process; to respond to requests from public and government authorities; to enforce our terms and conditions; to protect our operations; to protect our rights, privacy, safety, and/or that of our affiliates, You or others; and to allow us to pursue available remedies or limit the damages that we may sustain.
OPTING-OUT OF FUTURE CONTACTS AND YOUR CHOICES TO LIMIT THE USE AND DISCLOSURE OF YOUR PERSONAL DATA
You can do the following at any time by contacting us via our website:
See what data, including any Personal Information, we have about You, if any;
Request access to Your Personal Information;
Change/correct any data we have about You;
Have us delete any data we have about You;
Express any concern You have about our use of Your data;
INDIA PRIVACY RIGHTS
For our users in India: we are an “intermediary” under the Information Technology Act, 2000 (“IT Act”). Pursuant to the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”), we have the right to terminate your access or use of the Services immediately and/or remove non-compliant information.
You consent and understand that Our third party service providers may use and store Your information, including Your personal information outside of India, to provide services including payment processing, customer relationship management, user management, and support services. Further, to the extent that You access Our Site from an IP address outside of India, Your information will be processed and stored outside of India.
If you have questions about the privacy aspects of our Services or would like to make a grievance, please contact our Grievance Officer at: firstname.lastname@example.org
We take precautions to protect Your information. We maintain our Site and Services and all associated data with technical, administrative, and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification, and improper disclosure.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect Your information offline. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If a security breach causes an unauthorized intrusion into our Site or Services that materially affects You or Your Personal Information, we will attempt to notify You as soon as possible.
We will retain Your Personal Information for as long as needed to provide the Services, unless a longer retention period is required or permitted by law.
The Site and Services are controlled and operated by United States from the country of United States, and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers. By using the Site and Services, You consent to the transfer of such information to countries outside of Your country of residence, including the United States, which may have different data protection rules than those of Your country.
ZeroBounce has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus, an alternative dispute resolution provider located in the United States, to address complaints and provide appropriate recourse free of charge to the individual. If You do not receive timely acknowledgment of Your complaint from us, or if we have not resolved Your complaint, please contact or visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers consumers for more information and to file a complaint. The services of the BBB EU Privacy Shield are provided at no cost to You. ZeroBounce is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”), or any other U.S. authorized statutory body. The FTC has jurisdiction over ZeroBounce’s compliance with the Privacy Shield.
NEED MORE INFORMATION OR HAVING DIFFICULTY ACCESSING THIS INFORMATION?
If you have a disability which interferes with your ability to access this policy, we can make accommodations to present the policy in an alternative format, to assist you. If you would like to receive this information in another format that is accessible to your needs (for example: audio, large print, etc.) please contact us.