FAQ: Account
I'M NOT GETTING THE EMAIL TO VALIDATE AND CONFIRM MY ACCOUNT
When you register for an account, ZeroBounce sends you an email with a link in it, so you can activate your account. You just have to click on that link, and you're all set to start verifying your list.
Check all folders/tabs (Spam, Promotional, deleted) to locate the email. If you can't locate the email, then it's possible that you misspelled your email address on the registration screen. Please try re-registering, and if your email was mis-spelled, you will be allowed to register under the correct email address.
Sometimes, your spam filters might be rejecting our emails. It's important that you are able to receive emails from us, so you can access the files you validate. If you think you are not receiving our emails because of your spam filters, please contact us and we will be happy to assist you in solving this issue.
HOW DO I CHANGE MY PASSWORD?
Please log into your account and go to your Profile in the top-right menu. Then, click or scroll to the Change Password section. You’ll have to enter your old password, the new one, and the new password again for confirmation, then click Save.
HOW DO I DISABLE PASSWORD PROTECTED DOWNLOADS?
We don't recommend disabling this feature, because if your account gets comprised, they won't have access to your data unless the comprised your email account as well.
But if you want to disable it, you can
In your Profile, accessed from the top-right menu, click or scroll down to the Change Password section. Then, click the toggle switch for Password-Protected Downloads.
Then you will be taken to the screen below telling you that you will receive an email with a link in it, to disable this feature.